Legal

Refund Policy

Last updated: August 5, 2026

This policy applies to purchases of DryAcre made through our website. It sits alongside Paddle's Refund Policy — where the two differ, whichever gives you the greater right applies.

Our policy

Because DryAcre is downloadable software that is delivered in full and immediately, and because a free trial of the complete application is available to everyone before purchase, all purchases are non-refundable and non-exchangeable other than where a refund is required by law (see Your statutory rights below) or in the specific cases listed here:

• Accidental or duplicate charges — if you were billed twice, or billed for something you did not buy, tell us and we will put it right.
• Software that doesn't work as described — if DryAcre is faulty or materially not what this website described, contact us. We will try to fix it first; where we can't, you may be entitled to a refund under the consumer law where you live, and we will honour that.
• The free trial costs nothing, so there is nothing to refund.

We do not offer refunds for change of mind, for buying the wrong product, for lack of use, or because your computer doesn't meet the stated requirements — the free trial is there to establish all of those before you pay.

Getting in touch

If you think one of the cases above applies to you, or you have a statutory right to cancel, either route works and both reach the same place:

• Email support@dryacre.com from the address you bought with, telling us what went wrong. If something is broken or missing, we genuinely want the chance to fix it.
• Use the "View receipt" link in the order confirmation email Paddle sent you, or contact Paddle's buyer support directly at paddle.net.

We aim to respond within 2 business days.

How a refund is paid

Paddle.com is the Merchant of Record for all DryAcre orders, so where a refund is due Paddle issues it to your original payment method. Once approved, refunds are typically processed within 14 days, though how quickly the money appears depends on your bank or card issuer. Any sales tax or VAT charged is refunded with the purchase price.

What happens to your license

When a refund is issued, your license to use DryAcre ends. You agree to stop using the Software and remove it from your computers, and we mark the refunded license as ended in our records. Drainage plans and exports you already created remain your own files on your own computer — we have no access to them and do not delete anything from your machine.

Your statutory rights

Nothing in this policy limits rights you have under the consumer law where you live, and where those laws give you more than this policy does, they win. In particular, through Paddle:

• Buyers in the EU/EEA, UK, and Switzerland have a 14-day right of withdrawal. Note that this right is normally lost once you have started downloading or using the software, because you consent at checkout to immediate delivery.
• Buyers in Canada, Brazil, South Korea, and China have a 7-day cancellation right, and in Singapore a 5-day right.
• Separately from any cancellation window, consumers in the UK and EU have rights where digital content is faulty or not as described. Those rights are not affected by this policy.

The highest level of rights always applies. If you're unsure whether a right applies to you, ask us — we will not use this policy to talk you out of something you're legally entitled to.

Contact

Email support@dryacre.com, or contact Paddle's buyer support directly at paddle.net.